Terms & Conditions of Business
1. Layout approval of memorial wording
It is ultimately the responsibility of the customer to make certain that the draft layout as issued by Cherished Memorials as part of their contract agreement has the correct headstone, catalogue id (CM number) as requested by you the customer. Also please ensure that the inscription spelling and wording are to the correct location and or colour. The final layout must be signed and returned to our office address before any work can commence.
Cherished Memorials and its staff will not be held responsible for any errors found later unless said errors differ from the signed draft layout. Any alterations required to rectify any change to wording after the signed layout approval may be chargeable at our standard rate.
2. Terms of payment
25% of the final sum will be requested at the time of approval unless our own payment plan has been accepted by both parties then 10% only will be required "see separate terms (link found on website home page)". (No work will commence until payment has been verified) Payment can be paid via Bank Transfer or Cheque, we also use Pay-Pal but this system will incur a further 3.5% being added to the fee to cover Pay-Pal administration costs. All payments are at customers own risk when sent via UK postal service.
On completion of the memorials manufacturing process Cherished Memorials will request the final 75% payment plus any outstanding cemetery fees. In cases where the memorial has been placed in advance of payment, this payment is expected within 4 weeks of the memorial being fitted unless by special agreement with Cherished Memorials. In all cases an invoice will be sent to your home address. It is important to remember that the memorial will remain the property of Cherished Memorials until full payment has been made. In some cases a photograph will be sent as proof of compliance after fitting but only at the request of the client. The memorial will when payment has been completed become the sole property of the client and be fitted to the plot at the first available time slot, within our delivery area schedules.
VAT will always be shown within the pricing in the draft layout and within the sum of the final invoice and receipts, the receipts will be sent to the home address on completion.
3. Additional fees
Cherished memorials are not responsible for payment of any cemetery fees but will at the request of the client and or the cemetery authority make such payments and add the required amount plus vat where applicable to the final bill
( Please note that cherished memorials may add vat as required by law to any extra pavements they pay to any third party at the customer's request)
4. Changes to the layout after signing
On occasion some Church yard or Council Cemeteries may request changes to be made to the signed layout to comply with their own regulations. We will in each case make every effort to contact the client to explain the change and seek permission to proceed. At no time will Cherished Memorials be held responsible for any delays caused by others.
5. Delivery and installation
Cherished Memorials will always endeavour to install all memorials within 12 to 16 weeks from the receipt of the deposit unless payment is made under our special terms; however this will be dependant upon several factors
1. Early response from any authority.
2 Availability of the stone colour chosen
3. Shipping delays due to adverse weather or sailing schedules
4. Force majeure, including war, terrorism or other episodes including acts of nature, beyond our control.
Cherished Memorials will when possible attempt to achieve client timescales but will not be liable to any form of compensation in any event.
Cherished Memorials will not enter into any negotiations regarding our pricing, or late deliveries caused by others.
7. Contract commencement
All contracts become binding from the point and date of the client (you) signing and return our draft plan, or agreeing via email.